- Published by
- RECONOMY
- Project implementer
- Helvetas
- Donor
- Sida
- Programme
- RECONOMY
- Results level
- Systemic change
- Intervention type
- Improved access to information
The information and communications technology (ICT) and business process outsourcing (hiring external associates in business processes - BPO) sectors play a key role in the rapid transformation of markets in the Western Balkan countries.
The goal of the intervention - part of the the RECONOMY programme's inception phase - is to improve:
- employment opportunities for women and youth, and other vulnerable groups through skills development in the ICT-BPO sectors
- the business services and advocacy of the ICT-BPO enterprises and business organisations as well as the development of market systems.
To achieve this goal, RECONOMY has cooperated with a wide range of private sector enterprises and business organisations throughout the region to channel activities. This case study describes these activities and reports back on the process.
Intervention description
Specific activities included the establishment of the ICT Cortex Academy in Montenegro, which trained 678 people, including 524 men, 154 women, and 24 minority group members. Of these, 382 graduates received internships, and 13 secured jobs with ICT Cortex members.
Additionally, Semos Education in North Macedonia adapted its business model to offer career guidance and job-matching services, connecting 305 students (108 women) with employment opportunities.
This programme’s results measurement system underwent a pre-audit review using the DCED Standard.