Capitalisation of experience for the 'Making markets work for the new generation in Bosnia and Hertzegovina' project

This paper focuses on the implementation of the MarketMakers project in Bosnia and Herzegovina. 

The capitalisation of experience is a process that formalises and transforms past project experiences into lessons for future endeavours. 

The report aims to harness the MarketMakers’ project management experience in dealing with internal and external challenges and improve the performance of other HELVETAS development projects by transferring this knowledge.

The collected information revealed that the programme’s first phase was turbulent, the second phase saw stabilisation and better performance, and by the third phase there was an improved set-up leading to efficient performance. 

The cross-cutting findings from the three phases highlight several key areas to consider in managing future programmes.